Can I cancel an order?
Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.
When will you ship my items?
Please note that order processing may take up to 2 business days after the order is placed for standard shipping. You will then receive notification of both processing and shipment.
Why do some items take so long?
In most instances, we are shipping from our warehouses in either Germany, UK, US or Asia. If from Asia, please expect 3-6 weeks to receive your order depending on your location.
However, the shipping times are clearly indicated in the shopping cart before proceeding to the checkout.
What if the address is wrong?
Please make sure to provide the correct shipping address. Kalipan can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.
Do I have to pay customs taxes?
In some countries, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under all circumstances.
However, additional taxes are clearly indicated during checkout before confirming your payment.
Will my items be sent in one package?
For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.
What if I want a refund?
You are eligible for returns within 30 days of delivery date if the products arrive damaged or don't correspond to the description on the website.
A refund will be issued to the original form of payment used for the original transaction once we have received your returned items. Refunds do not include any shipping or handling charges, except in the case of damaged items. Please refer to our Shipping and Returns Policy for additional informations.